This was my first experience at a private dentist, where I had an emergency appointment. On the phone call to book the appointment, the receptionist was very understanding and got me an appointment the same day which was amazing. I had been waiting 3 weeks for an “emergency” appointment by other dentists, so to be able to get in the same day was brilliant. The receptionist was lovely and very welcoming which made me feel a lot calmer. The dentists I saw were extremely kind and understood I was very scared, they explained everything they did before, during and after the procedures. They explained everything very clearly and in simple terms too so that I could understand everything properly (I asked for this as I need a bit of support), without being patronising or rude. I have genuinely never felt comfortable and calm at any dentist, apart from this practice. The whole experience was extremely positive and helpful, and instead of feeling anxious, I felt very comfortable and calm. I would come back to this dentist and would absolutely recommend it to anyone who is scared / nervous at the dentist, anyone who is disabled or has a learning difficulty, anyone! Thank you so much for my appointment, I am very grateful.